WATER CUSTOMER ACCOUNTING SOFTWARE UPGRADE COMPLETED
The City of Salina Water Department has completed our Water Accounting Software upgrade! With our software upgrade, customers will experience a few changes. Most importantly, customer account numbers have changed! We have provided an instructional video for customers to find their new account number on our website homepage at www.salina-ks.gov.
Our New and Improved Paper Statements will provide customers with usage graphics and easy to read account information.
Online Account Users: Customers that prefer an online experience must register for a new Online Account. Our new online accounts offer customers the ease of making one-time payments, recurring auto payments, and viewing payment history. Other benefits of online accounts include viewing statements and usage information and viewing multiple service locations in one place. To register for you new online account, please visit us at www.salutil.salina.org/css/default.aspx
Other user-friendly payment options are still available:
In-Person: Our office located in the City/County building at 300 W. Ash St. or in the drop-box located in the driveway in front of the building.
Mail to: PO Box 1307, Salina, KS 67402-1307
By Phone: You can reach our automated phone payment service by calling 1-877-883-3757. Instructions on how to use our upgraded phone payment option are available on our website: www.salina-ks.gov/new-water-billing-system-important-information
Autopay: You can verify or set up autopayment information through the online portal.
The City of Salina is grateful to our community for their patience and understanding during our upgrade! We encourage all our customers to verify their account information is up to date and accurate after the upgrade. If customers have questions or concerns regarding their water accounts, please contact our offices by email at wateronline@salina.org or by phone at 785-309-5740.