Parks and Recreation Staff believe the refund policy updates to be an effective method to provide consistency, tighten up the policies, and in the end, provide better customer service.
Program Registration Refund Policy
For persons wishing to cancel their registration for any activity sponsored by Salina Parks and Recreation, a full refund will be issued if staff is given notice at least 72 hours prior to the start of the activity. If notice is given greater than 24 hours and less than 72 hours prior to the start of the activity, a 50% cancellation fee will be withheld and the remaining amount will be refunded or credited to the user account. Notices given less than 24 hours prior to the start of the activity, or a participant’s failure to show, will not be eligible for a refund. Extenuating circumstances will be reviewed and handled on a case-by-case basis.
Facility Reservations Refund Policy
For persons wishing to cancel their facility reservation will need to notify the Salina Parks and Recreation office at least 2 weeks prior to the reservation to receive a full refund of the rental fee. If canceled within 2 weeks of the event, a 50% cancellation fee will be withheld and the remaining amount of the fee will be refunded or credited to the user account. No refund will be offered due to failure to notify Salina Parks and Recreation or non-use of facility. Extenuating circumstances will be reviewed and handled on a case-by-case basis.
Trips and Tours Refund Policy
For trips with a registration deadline, cancellations will be accepted and a full refund will be issued prior to the registration deadline. Cancellations that occur after the registration deadline will require a replacement person in order to receive a full refund. Openings will be filled from an established waiting list.
If no replacement participant is available, persons who wish to cancel their registration after the deadline will only be eligible for a pro-rated credit to the user account. The credit amount will be equal to the actual, per person fees recovered by staff including any non-refundable deposits or ticket purchases.
For those trips with no registration deadline, cancellations will be addressed in the same way as described above. However, all refund requests will be handled on a case-by-case basis, with the amount to be determined by the timing of the request and the refund policy of each specific trip destination. Extenuating circumstances will be reviewed and handled on a case-by-case basis.