Many customers are curious about the new mailing address (PO Box) in Wichita. The change is due to the bank now processing payments directly. This streamlines the payment process by eliminating delays in postal delivery and increasing payment posting efficiency. Additionally, this change does not affect customers who pay via the website, automated phone line (IVR), in-office, or the drop box in the circle drive on the south side of the City/County building. If you have any further questions, feel free to reach out to the City of Salina Water Department at 785-309-5740 or e-mail us at [email protected].