Water Customer Accounting

Pursuant to the Saline County Stay At Home Order your water bill may be delayed, due to City Offices not being staffed. If you have a water emergency, please call 785-826-7305; to make a payment, call 785-309-5740 (opt 1), visit www.salina-ks.gov, mail your payment or use the drop box located in circle drive of City/County Building. We apologize for the inconvenience and hope to serve you in the very near future.

The City of Salina is committed to providing quality customer service to all customers. The Water Customer Accounting Office is responsible for the Accounts Receivable system for all City of Salina utilities (water, wastewater, and refuse collection). The division bills nearly 20,000 customers per month on a cycle basis (1,000 per day), and collects nearly $17.1 million per year to support the water, wastewater and refuse collection systems in the City. The meter staff also work out of this division, reading all the meters within Salina as well as working service orders (new accounts, final accounts, etc).

The information on these pages is intended to guide you through the process of establishing service, paying your bill, and answering general questions about our services.

Credit Card Processing Fees Notice

Beginning January 1, 2020 the City of Salina may pass on card processing fees (at actual cost) to customers as approved in the 2020 Comprehensive Fee Schedule by Resolution 19-7727.