9-1-1 Communications Center

Personnel in the 9-1-1 Communications Center work behind the scenes of emergencies 24 hours a day, seven days a week. Wayne Pruitt leads the Communications Center that consists of  14 full-time communication specialists. They are the critical link between emergency responders and individuals who need immediate, police, fire and medical assistance. The center serves as the public safety answering point for Salina and Saline County, providing emergency and non-emergency call processing, with responsibility for dispatching appropriate police, fire, sheriff, emergency medical service (EMS), preparedness and rural fire units.

The 9-1-1 Communications Center's state of the art equipment includes a computer aided dispatch system (CAD) that automates information and expedites communication between the public and units in the field. The CAD is designed to make unit recommendations of all Fire and EMS calls and automatically selects and pages the effected fire stations. An enhanced 9-1-1 telephone system also provides dispatchers with computerized information regarding the address and telephone number of the calling party. 

Staffed by a team of 14 highly trained communications specialists and their Bureau Commander, Wayne Pruitt, Communications Center dispatchers provide a vital 24/7 link between citizens and emergency assistance. Their primary mission is to receive and process all calls for service and coordinate the response of emergency medical dispatch, which enables them to provide callers with special instructions so that proper first aid may be administered to persons in distress prior to the arrival of emergency units. All members are certified in Emergency Medical Dispatch (EMD) as accredited by the International Academies of Emergency Medical Dispatch.

Dispatchers have the ability to communicate with hearing impaired callers via telecommunication devises integrated onto the consoles, and with non-English speaking callers through a third party interpreter – all while keeping open lines between the caller and the dispatcher.

Public safety in our city and county is critically dependent upon the quick decision making ability and accurate broadcast of information by Communications Center personnel. The citizens of Salina and Saline County are well served by this dedicated group of professionals. Your safety is their concern.

In 2015, the dispatch upgraded from the EMD card sets to Priority Medical Dispatch Software. Included with this software is a program for reviewing medical calls for quality assurance. This software ensures all medical calls are coded correctly, appropriate questions are asked to the caller, and dispatch of medical services and pre-arrival instructions are correctly provided.

2015 Communications Statistics and Facts

The 9-1-1 Communications Center dispatched over 80,000 calls for service in 2015.

Police Officers responded to

45,564 calls

Sheriff Deputies responded to

29,569 calls

Emergency Medical Technician responded to

6,371 calls

Firefighters responded to

2,989 calls

Rural Firefighters responded to

651 calls

Total calls for service

 85,504

Top Five Calls

#1

Suspicious Activity

 #2

 Triggered Alarms

 #3

Thefts

 #4

Vehicle Accidents

 #5

Domestic Violence

Answered 35,813 9-1-1 calls, an increase of 19 percent from 2015

Responded to 1996 alarms, a decrease of 20 percent from 2014

The busiest day was Friday

The busiest hour was between 6 p.m. and 7 p.m.

Public safety in our city and county is critically dependent upon the quick decision making ability and accurate broadcast of information by Communication Center personnel.

Your safety is their concern.