Performance Measures Computer Technology

PERFORMANCE MEASURES
Computer Technology Department

Target Rating:

Indicator is on target.

Indicator is trailing,
need to watch closely.

Indicator is not on target.

Target not used for this data.

Function: Computer Technology

Performance Measure: Amount of unscheduled downtown of all servers

Benchmark: Keep unscheduled downtime of all servers at less than 1% of total possible uptime.

Benchmark Source: Internal

2010 RESULTS: Goal of 1% was met in 2010

7 year trend:

	2005	2006	2007	2008	2009	2010	2011
Total possible uptime (days)	5110	5110	5110	5110	5110	5110	5110
Total downtime (days)	.58	.51	7.39	.60	.75	.082	.25
Downtime as a % of uptime	.01%	.01%	.14%	.01%	.01%	.0%	.0%

2005 2006 2007 2008 2009 2010 2011

Total possible uptime (days)

5110

5110

5110

5110

5110

5110

5110

Total downtime (days)

.58

.51

7.39

.60

.75

.082

.25

Downtime as a % of uptime
.01%

.01%

.14%

.01%

.01%

.0%

.0%

7 year average - Downtime as a % of uptime =
.026%

7 year average - Uptime % =
99.974%

Analysis:

In 2008, the server room total power outage due to cleaning staff plugging in a polisher to a protected outlet and blowing main UPS fuse.

Calculation: Downtime in server minutes divided by total possible uptime in server minutes.

TARGET RATING

Function: Computer Technology

Performance Measure: Amount of unscheduled downtime of network links.

Benchmark: Keep unscheduled downtime of all network links at less than 1% of total possible uptime.

Benchmark Source: Internal

2010 RESULTS: Goal of 1% was met in 2010

7 year trend:

	2005	2006	2007	2008	2009	2010	2011
Total possible uptime (days)	7665	7665	7665	7665	7665	7665	7665
Total downtime (days)	1.23	22.45	4.87	.25	4.74	.59	0
Downtime as a % of uptime	.02%	.29%	.06%	.00%	.06%	.0%	.0%

2005 2006 2007 2008 2009 2010 2011

Total possible uptime (days)

7665

7665

7665

7665

7665

7665

7665

Total downtime (days)

1.23

22.45

4.87

.25

4.74

.59

0

Downtime as a % of uptime
.02%

.29%

.06%

.00%

.06%

.0%

.0%

7 year average - Downtime as a % of uptime =
.061%

7 year average - Uptime % =
99.939%

Analysis:

In 2006, Golf Course T1 problems, fiber cut to museum, Bicentennial Center switch problems, Water Treatment Plant wireless equipment hit by lightning.

Calculation: Downtime in network minutes divided by total possible uptime in network minutes.

TARGET RATING

Function: Computer Technology

Performance Measure: Department expenditures

Benchmark: Keep expenditures under budget.

Benchmark Source: Internal

2010 RESULTS: Goal of keeping expeditures under budget was met in 2010.

7 year trend:

	2005	2006	2007	2008	2009	2010	2011
Budget	$1,507,022	$1,382,636	$1,322,579	$1,599,059	$1,502,203	$1,395,422	$1,383,987
Expenditures	$1,191,653	$1,002,921	$1,094,621	$1,131,314	$1,077,011	$1,023,902	$617,072
% of budget used	79.1%	72.5%	82.8%	70.7%	71.7%	73.4%	44.6%

2005

2006

2007

2008

2009

2010

2011

Budget

$1,507,022

$1,382,636

$1,322,579

$1,599,059

$1,502,203

$1,395,422

$1,383,987

Expenditures

$1,191,653

$1,002,921

$1,094,621

$1,131,314

$1,077,011

$1,023,902

$617,072

% of budget used
79.1%

72.5%

82.8%

70.7%

71.7%

73.4%

44.6%

7 year budget average =
$1,441,844

6 year expenditures average =
$1,086,904

6 year % used average = 75%

Analysis:

In 2006, two new i5's (AS/400) mainframes.
In 2008, all new mobile data terminals in police and fire vehicles.

Calculation: Keep a detailed spreadsheet of every Computer Technology sub-C.I.P. purchase.

TARGET RATING

Function: Computer Technology

Performance Measure: Meet with every director three times a year with CT satisfaction survey

Benchmark: Score 8 or better on a scale from 1 to 10 on survey

Benchmark Source: Internal

2009 RESULTS: N/A

7 year trend: N/A

Analysis:

To be implemented.

Calculation: Tabulation of survey results.


Indicator is on target.	Indicator is trailing, need to watch closely.	Indicator is not on target.	Target not used for this data.

Function:	Computer Technology
Performance Measure:	Amount of unscheduled downtown of all servers
Benchmark:	Keep unscheduled downtime of all servers at less than 1% of total possible uptime.
Benchmark Source:	Internal

2010 RESULTS:	Goal of 1% was met in 2010

7 year average - Downtime as a % of uptime	=	.026%
7 year average - Uptime %	=	99.974%

7 year average - Downtime as a % of uptime	=	.061%
7 year average - Uptime %	=	99.939%

7 year budget average	=	$1,441,844
6 year expenditures average	=	$1,086,904
6 year % used average	=	75%