$WATERLINE$

WELCOME
In an effort to streamline our operations and improve customer service, the City of Salina has implemented $WATERLINE$, an Interactive Voice Response (IVR) solution.  We encourage you to use $WATERLINE$ to fulfill many of your needs.  You can use the system 24-hours a day, seven days a week, 365 days a year to do many things.  With so many things you can do at your convenience, whenever it fits your busy schedule-the $WATERLINE$ is a great way to check on your water and trash accounts.  You can still speak to a live Customer Service Representative any time during regular business hours by calling same number, too!

WHAT YOU'LL NEED
To use $WATERLINE$, just follow these steps.

	First, find your account number on your bill.
	Then, call $WATERLINE$ at (785) 309-5740 and follow the simple instructions to get your balance, hear your payment history, pay your bill, and much more.

HOW IT WORKS
Once you're connected to $WATERLINE$, choose [1] for English or [2] for Spanish. Then pick one of these options:

Press	[1]	For account information or to make a payment or payment arrangement.
Press	[2]	Schedule a special trash pick up.
Press	[3]	To start, stop, or transfer water or trash service.
Press	[4]	For payment history information.
Press	[5]	For billing history information.
Press	[0]	To speak with customer service.
Press	[*]	For general information about the system.

NOTE ABOUT PAYMENT ARRANGEMENTS
Press [1] for account information, then select option [4] To Make a Payment Arrangment.  Enter in a 2-digit month and a 2-digit day that you will be able to make your payment.  This date will be your revised due date.  You will not receive additional notices.  If payment is not received by the revised due date, service may be interrupted the following day.